Service Agreements

Service is our middle name and reflects our performance. The service provided by us is the main testament to our customers, whom we have served for over 20 years. The retention of our customers is achieved by the following means:

The employment of qualified and highly experienced personnel in the provision of service to institutional kitchen equipment.
Assimilation of an advanced information management system to track the service, in order to guarantee you service on time.

The service is provided to the customer within the framework of service agreements as detailed below:
Alternative A - Time and Materials
Alternative B - Comprehensive Warranty
Alternative C - Planned / Preventative Maintenance NEW! NEW!

Service Provided within the Framework of Time and Materials
Service customarily provided within the framework of breakdown maintenance, repairs within the framework of a service call initiated by the customer and the costing thereof is based on an agreed upon tariff for the service call, hours worked and the parts price list.
The advantage of this service is that the customer pays only for work carried out and the disadvantage is that, in some cases, the malfunctions are "extensive", the costs of which are not predictable and the financing thereof requires prior gearing up on the part of the customer with regard to cash flow and, in most cases, the indirect damage is significantly higher than the direct damage.

Service Provided within the Framework of Comprehensive Warranty
The service agreement, which in general is customary for the IDF, within the framework of tenders. This can be carried into effect with a large quantity of items of equipment at our disposal and after the accumulation of information with respect to the occurrence of malfunctions over time.